Travish Customer Cancellation Policy
At Travish, we understand that plans can change, and we strive to accommodate our customers as best as possible. Our cancellation policy is designed to be fair and transparent, ensuring clarity for all parties involved.
Refund Policy

1. Cancellations More Than 30 Days Prior to Booking Date

   • Points: 100% refund of points used for the booking.

   • Money: 100% refund of the exchange fees paid.

2. Cancellations Between 15 to 30 Days Prior to Booking Date

   • Points: 50% refund of points used for the booking.

   • Money: 100% refund of the exchange fees paid.

3. Cancellations Between 7 to 14 Days Prior to Booking Date

   • Points: 25% refund of points used for the booking.

   • Money: 75% refund of the exchange fees paid.

4. Cancellations Less Than 7 Days Prior to Booking Date

   • Points: No refund of points used for the booking.

   • Money: No refund of the exchange fees paid.

Additional Information

• Processing Time: Refunds will be processed within 7-10 business days from the date of cancellation.

• Non-Refundable Fees: Any non-refundable fees, taxes, or additional services are not covered by this cancellation policy and will not be refunded.

• Special Cases: In the case of extenuating circumstances, Travish reserves the right to consider exceptions to this policy on a case-by-case basis.

We encourage our customers to carefully review their plans and our policy to ensure a smooth and pleasant experience with Travish. Should you have any questions or require further assistance, please contact our customer support team.


 

Host Cancellation Policy
At Travish, we are committed to providing a seamless experience for our guests and maintaining a high standard of service. Our host cancellation policy ensures that guests receive the quality of service they expect, even in the event of a cancellation by the host.
Deposit Cancellation Policy

1. Cancellation Before Property is Booked

   1. Deposit Refund: Hosts may cancel their deposit at any time if their property has not been booked and they have not utilized the points accrued. A full refund of the deposit will be provided.

2. Cancellation After Property is Booked

   1. Accommodation Obligation: If a host cancels their deposit after a booking has been made, they must provide accommodation of a similar standard to the originally booked property.

   2. Failure to Provide Alternative Accommodation:

      1. If the host fails to provide a similar property, Travish will arrange suitable accommodation for the guest. All associated costs will be charged to the host.

      2. Should the host fail to cover these costs, Travish reserves the right to pursue legal action. The host will be liable for all costs incurred, including but not limited to the costs of alternative accommodation and legal expenses.

Additional Information
 
Notice Period: Hosts are encouraged to provide as much notice as possible if they need to cancel their deposit or withdraw their property from the platform.
Legal Compliance: Hosts are required to comply with this policy and any applicable laws. Non-compliance may result in legal action, and the host will be responsible for all related costs.
Special Considerations: In exceptional circumstances, Travish may consider special cases where hosts cannot meet the accommodation obligation. These will be evaluated on a case-by-case basis.
This policy is designed to protect the interests of both guests and hosts, ensuring a fair and reliable service on the Travish platform. For any questions or further clarification, hosts are encouraged to contact our support team.